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Privacy Policy

PRIVACY POLICY: Eidon Amor Properties (Real Estate Brokerage)

1. INTRODUCTION

We take your privacy seriously and are committed to safeguarding your personal information at Eidon Amor Properties(which term includes all subsidiaries of Eidon Amor Properties) referred to as (“Company”, “we” or “us” or “Eidon Amor”). We value you as our customer, respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the sources of your personal information that we may collect from you or that you may provide to us in our capacity as a Real Estate Brokerage, our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting and disclosing that information.

If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided in the Section – ‘How do you contact us?’.

2. WHAT ARE THE SOURCES OF YOUR PERSONAL DATA?

The sources of your personal data collected (collectively referred to as “Platforms” in this policy) may include without limitation the following:

  • Eidon Amor websites: These are websites operated by us, including those under our own domains and web addresses (URLs).

  • Emails, text messaging services, and other electronic messages: Electronic interactions between you and Eidon Amor.

  • Eidon Amor mobile applications: Smartphone applications created for you and operated by Eidon Amor or one of our partners (if applicable).

  • Eidon Amor customer service: Any communication between you and our customer service centre (e.g. phone, chatbot, email, WhatsApp, etc.).

  • Online / Offline enquiry forms: These include digital or printed forms, surveys, or questionnaires Eidon Amor collects via property listings, events, and promotions when you enquire about a property for sale or lease.

  • Feedback Portal/Forms: Channels used to submit feedback or complaints regarding our brokerage services.

  • Advertising: Interactions with our advertisements on our websites, apps, or third-party platforms.

  • Data from other sources: This is especially relevant for a brokerage and includes property listing portals (like Property Finder, Bayut, etc.), social media networks, market research agencies, registered developers, other brokers, public sources, and data received when we acquire other companies.

This policy does not apply to information collected:

  • through any other means, including any other website operated by any third party; or

  • by any third party, including through any application or content (including advertising) that may link to our platforms.

3. WHAT INFORMATION WE COLLECT ABOUT YOU AND HOW WE USE YOUR PERSONAL INFORMATION?

The type of personal information we collect and how we use it, primarily to facilitate real estate transactions and provide our brokerage services, are explained below:

3.1 TO RESPOND TO ANY QUERIES OR EXPRESSION OF INTEREST MADE BY YOU:

We use your data to respond to your queries and help you find properties for purchase, sale, or lease that suit your needs.

  • Sources: Your direct enquiry via phone, email, website forms, or through property listing portals (e.g., dubizzle, Property Finder).

  • Data Collected: Name, email address, phone number, nationality, budget, desired location, property type, and details of your specific enquiry.

  • Purpose: To fulfil our contractual obligations (pre-contractual steps) or pursuant to our legitimate business interests to provide relevant customer service and sales support.

3.2 TO FACILITATE AND CONCLUDE A REAL ESTATE TRANSACTION (SALE/LEASE):

Once you decide to move forward with a transaction, we collect personal data necessary to prepare contracts and comply with legal requirements.

  • Data Collected: Name, passport copy, visa details, Emirates ID, address, contact details, Title Deed copy (for sellers/lessors), and banking details (for commission/deposit purposes).

  • Purpose: To fulfil our contractual obligations to mediate and conclude the Sales Purchase Agreement (SPA) or Lease Contract, and to comply with local laws (e.g., Know Your Customer (KYC) requirements, escrow laws, and governmental registration requirements like DLD/Ejari).

3.3 TO REQUEST YOUR FEEDBACK AND MANAGE SERVICE IMPROVEMENT:

We seek feedback to improve our brokerage service delivery.

  • Data Collected: Name, email ID, transaction details, and your specific feedback/complaints.

  • Purpose: In pursuit of our legitimate business interests to address your concerns, continually improve service quality, and maintain high standards of client satisfaction.

3.4 TO PERSONALIZE AND PROVIDE YOU WITH INFORMATION ABOUT EIDON AMOR’S LISTINGS AND MARKET OFFERS:

We combine data to tailor information about properties and market updates that match your preferences.

  • Data Collected: Email ID, contact number, and browsing/enquiry history.

  • Purpose: In pursuit of our legitimate business interests to share relevant property listings, investment opportunities, and market reports. You may opt-out as detailed in Section – “How to opt-out?”.

3.5 TO FACILITATE EMAIL MARKETING CAMPAIGNS:

As part of our marketing, we track engagement with our email content to evaluate interest.

  • Data Collected: Interaction data (receive, open, click a link) from emails.

  • Purpose: To enable automated profiling to identify potential clients and tailor our marketing content based on interest, in pursuit of our legitimate business interests.

3.6 TO COMPLY WITH LEGAL REQUIREMENTS AND DEFEND LEGAL CLAIMS:

We may need to process and retain your personal information to comply with mandatory regulations.

  • Purpose: To ensure compliance with legal obligations (e.g., anti-money laundering regulations, tax requirements) and for the purpose of exercising and defending legal claims.

3.7 TO PROCESS YOUR PAYMENTS AND PROTECT AGAINST FRAUDULENT TRANSACTIONS:

We process data related to payments for deposits, commissions, or service fees.

  • Purpose: In pursuit of our legitimate interests to secure payments and prevent fraud. This is also necessary to ensure compliance with relevant legal and regulatory obligations related to financial transactions.

3.8 OTHER INFORMATION WE COLLECT AUTOMATICALLY:

We automatically collect certain information when you interact with our platforms.

  • Data Collected: IP addresses, usage details, browser types, and information collected through Cookies and Web Beacons.

  • Purpose: This statistical data helps us analyze audience size, improve our website, personalize content, and enhance security, in pursuit of our legitimate business interests.

4. HOW TO OPT OUT?

  • Email: You can click on the unsubscribe link provided in any email marketing communication you receive from us.

  • SMS: You can follow the instruction provided in the text messages you receive from us.

  • Contact us: You may contact us using the details provided in Section – ‘How do you contact us?’.

5. WHO MIGHT WE SHARE THIS INFORMATION WITH?

We may disclose personal information to the following parties necessary to run our brokerage business:

  • Eidon Amor Group Entities: We share information with our subsidiaries and affiliates to provide comprehensive services, process payments, and send you relevant information.

  • Developers and Landlords: When representing you as a buyer or tenant, we must share your data with the Developer (Seller) or the Landlord to draft the final contracts and complete the transaction.

  • Third-Party Service Providers: We use carefully selected third parties for services like marketing, advertising, cloud service hosting, IT support, legal, accounting, and compliance.

  • Government and Regulatory Authorities: This includes the Dubai Land Department (DLD), Real Estate Regulatory Agency (RERA), or any other local authority as required for registration (e.g., Ejari, Title Deed transfer) or upon request to comply with legal processes.

  • Financial Institutions: Banks or mortgage brokers when assisting you with property financing options.

  • Fraud Protection: Other companies and organizations for the purposes of fraud protection and credit risk reduction.

We implement adequate safeguards, such as standard contractual clauses, to protect your personal information when transferred outside of the EEA.

6. HOW LONG DO WE KEEP INFORMATION ABOUT YOU?

We retain your personal information only for as long as is reasonably necessary to fulfil the purposes outlined above, or to comply with mandatory legal requirements. This typically means retaining information related to property transactions for an extended period as required by local financial and real estate regulations.

7. HOW SECURE IS YOUR INFORMATION?

We use industry-standard security measures, including firewalls and Transport Security Layer (“TLS”), to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no internet transmission is entirely secure, and any transmission of personal information to us is at your own risk.

8. WHAT ARE YOUR RIGHTS?

If you are subject to laws that provide you with such rights, you may have rights related to your personal information, including the right to Access, Rectification, Restriction of Processing, Erasure (‘The Right to be Forgotten’), Object to Processing, Data Portability, and the Right to Withdraw Consent.

We will comply with all requests in line with applicable laws.

9. HOW DO YOU CONTACT US?

If you have any questions, concerns, or wish to exercise your rights under this privacy policy, please contact us:

Contact Method Details
By Email info@eidonamorproperty.com
By Phone +971525602906